You’re welcome to return any item(except earrings for pierced ears) to us if you change your mind or if it’s faulty for a full refund. Hopefully you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. When a product is not what you expected or is faulty please follow this guide to help us help you. Your statutory rights are not affected.
If you have any questions please email us at firstname.lastname@example.org
Money Back Guarantee
Under our Money Back Guarantee you can return unwanted or faulty goods within 30 days. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your original invoice, name, address and order number. Please contact us prior to returning the items in order for us to authorise the return. You can email us at:
To return an order or damaged item, please send it to:
The Handpicked Vintage Co,
The Old Smithy,
Don’t forget to include the relevant documentation.
We recommend that you send your items back tracked or with recorded delivery, as we cannot be held responsible for items lost in the post. The cost of return postage is to be paid by the buyer, except if an item is found to be faulty or damaged in transit to you.
If you purchased the item less than 30 days ago you can return it under our Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your original invoice, name, address and order number
If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement, or where this is not possible we will offer another item of the same value.
Because we trade in used goods we only deem an item to be faulty if it is not in usable condition, for example a broken handle/clasp or ripped lining, unless this has been stated in the items description. We cannot list every small defect in an item and so we give an overall description of condition and list any major defects.
Please remember to include your original invoice, name, address and order number, otherwise we may not be able to help with your concerns.
Please let us know the cost of postage for your return and we will reimburse you for this.
A cancellation can be made up to 12 hours from point of order via phone: 07578 101880 or email: email@example.com